One of our overseas dealers has been trying to access eportal (our dealer portal site) and has been getting 500s back from the server.
So the genius handling this suggests a traceroute to find out where the problem is. A followup genius (who's title is "Consultant, Network Operations") doesn't bother to read the rest of the message to find out that this really isn't his problem, but proceeds to notice "Doesn't look like they're getting out of the country." Doesn't he realize that many places block traceroutes?
Please, please, shoot me now